FAQ

How do I place an order?

All orders are managed in-house. Please get in touch via email at bmh.commissions@gmail.com where we can share product availability, lead times, discuss bespoke requests and delivery.

How long does it take for my order to be made? 

This can vary — please allow 10-15 weeks for us to manufacture your order. Please note most of our products are made to order. Occasionally, we hold limited stock — availability will be confirmed at the enquiry stage.

Can you accommodate time-sensitive deadlines?

If you have a specific deadline — please let us know at the earliest stage. In some cases, our workshops may be able to accommodate this, subject to their availability.

Do you take bespoke orders?

We do. Please get in touch with your brief or customisation request, and we will review if we are able to deliver subject to feasibility. Quotes are valid for 30 days.

Change in material characteristics.

The hardwoods we use are a natural material, which can change across its dimension depending on its environment. This can be caused by moisture and temperature fluctuations.

When constructing our products, we allow time for the wood to settle to its environment, but sometimes warpage, shrinkage and dimensions changes may still occur, particularly when the furniture is shipped to climates different to that in which it was made. We cannot accept returns based on climatic differences. Addressing issues of moisture will often resolve the issue.

What currencies do you accept?

All pricing is issued in GBP. EUR is also accepted subject to being agreed beforehand. All quotes are valid for 30 days.

Domestic and International shipping rates and estimates.

Prices vary dependant on location. Please get in touch to get a quote. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. We ship internationally.

Cancellations and returns.

Our pieces are made to order, therefore orders cannot be cancelled once production has begun. Deposits are non-refundable.